Política de reembolso

Production error or defect

On any item we sell, we completely stand behind our product and if an error was made on our part or if there is a defect, we will issue a call tag to have the defective product picked up and immediately send a replacement. We must be notified within 7 days of delivery. Issue related returns must be in new, original condition shipped and unused. If you have an event and need the replacement immediately, we will of course ship the very same day an issue is reported. If we advise you that we will be sending UPS with a prepaid label to pick up the original shipment, please have the box sealed back up and accessible to UPS so the products are returned to us and you are not billed for them.

Products with logo

Products on our website are custom printed and like all custom printed products, they may not be refunded. A proof will be sent on all custom prints for clients approval prior to production.

Custom printed promotional items can be reprinted if they meet one of the following criteria:

They are misprinted - Perfect Imprints provides a free e-proof for every single order of custom printed promotional products that we sell. We email an actual size, proof of your item so that you can inspect how the final print will be. With this proof, we ask that you check the overall size to make sure you are happy with the print area (we max out all layouts unless otherwise instructed), the layout of the design, and spelling. It is your responsibility to check this BEFORE you approve your proof. We do require proof approval BEFORE any order is submitted for production. If you approve the proof and the final imprint is not the same, then you may be eligible for a return or a reprint. Call BEFORE making any returns, since unauthorized returns will not be accepted and it will incur additional shipping charges for you.

The imprint quality is poor - With bulk printing of promotional items, it is common for a very small percentage of the items to have minor flaws that are not considered poor quality. However, if you receive your items and feel like the imprint quality should have been better, contact us and we will gladly work with you on a reprint of those items or a refund of the flawed items.

The following criteria represent reasons that items can NOT be returned:

Small imprint size - We send all proofs at actual size (with a few exceptions for large format printing) and we expect that you will inspect the proof at 100% size to view the final imprint size. We are always up front about the maximum imprint size for each product and we can't be held responsible if you don't read the imprint area or fully inspect the proof.

You are not happy with the quality of the item - We encourage you to buy a sample of any item that you will be purchasing in bigger quantities particularly if you have never ordered that exact item from us in the past. We do try to only sell quality items; however, with promotional items, there are many "cheap" giveaways that many people want to give away in mass. If high-quality is a must, then please request a sample or speak to one of our customer service reps before ordering to inquire about the product quality. Product pricing typically matches the level of quality of an item For example, if you buy a 10 cent ink pen, it will not feel like a premium executive pen individually packaged on a box for a graduation gift.

Imprint color is a few shades different than expected - Unless you are requesting an exact PMS color match, then your items will be printed with standard ink colors. The product color can affect the imprint color. For example, printing light colors on dark colors will cause the darker product color to show through the imprint and darken the imprint color. The only sure way to get an exact color match is to print a specific PMS color on a white product. If your imprint color is critical, then request a custom PMS color match.

You missed a typo on your proof - We will send you an exact digital copy of the final print to avoid this situation. We expect that you will take the time to carefully check each proof for accuracy. Even if we created the typo when we laid out your proof, you are ultimately responsible for proofing it for accuracy before we print.

Your event was canceled before you used the products - We understand this could happen, but we can not be responsible for cancelled events.