Política de envío

SHIPPING ISSUES

ADDRESS CORRECTION, SHIPPING DELAYS, LOST OR DAMAGED SHIPMENTS, INSPECTING FREIGHT DELIVERIES, CLAIMS PROCEDURES

Expedited On Time Shipping Guarantee - Any Custom Print, LLC. is not responsible for weather-related delays or UPS or Postal Service delays. Customer may not request to cancel an order once shipped due to UPS or Postal Service or freight delays. If expedited shipping was paid (UPS Next Day Air, UPS 2 Day or UPS 3 Day Select or Express Mail) and the package does not arrive on time.

Since the pandemic, UPS and the Postal Service have cancelled expedited shipping on time guarantees and shipping will not be refunded at this time.

Lost Or Damaged Package - If a package is lost or damaged in transit, Any Custom Print, LLC. will immediately send a replacement shipment and not make the customer wait the 7 to 10 days it takes the carrier to process the claim. If a package is delivered damaged or opened, contact our office immediately with documentation, pictures so we can report the claim.

Address Correction - If a package was unable to be delivered and UPS contacts us for the correct address or the package is returned as non deliverable and it was the customers typo or mistake that caused the Address update or address correction required, UPS charges $19.00 address correction fee and it is the customers responsibility to pay us this charge to correct the address correction issue. If the customer realizes the mistake once the package has shipped but prior to UPS contacting us, the package can be intercepted at the truck or airplanes next stop and re-routed to the correct address. Intercept fee charged is $19.00 and usually delays the shipment by 1 business day. If UPS returns a package back to us they were unable to deliver and did not contact us for an address correction, the customer will be responsible for shipping charges on our account to return the shipment as well as the shipping cost to dispatch the package to a corrected address.

Refused Shipment - If a customer or their business refuses delivery of a shipment sent, the customer will be responsible for the return shipping charges as well as the refused package fee and will not receive any refund for goods not accepted. For example, if you place an order and after it has shipped realize you do not need the goods, the proper procedure is to accept the shipment and contact us for a Return Authorization number.